Privacy Policy

Krimeesha Steels Pvt. Ltd. (“Krimeesha,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information that you share with us.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit www.krimeesha.co.in, submit an enquiry, contact us, communicate with our team, or otherwise interact with our website and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We May Collect

We may collect personal and business information that you voluntarily provide to us, including your name, company or organisation name, designation, email address, mobile or telephone number, business address or location, product requirements, material specifications, quantity requirements, processing or service requirements, enquiry details, and information shared through contact forms, email, telephone, WhatsApp, or other communication channels.

We may also automatically collect certain technical information when you use our website, such as your Internet Protocol address, browser type and version, device type, operating system, pages visited, date and time of access, referring website or source, approximate geographic location, website usage data, and information collected through cookies or similar technologies.

We generally do not request sensitive personal information through our website. Please avoid submitting sensitive or confidential information unless it is necessary for a specific business transaction and has been requested by an authorised representative of Krimeesha.

2. How We Collect Information

We may collect information through website contact and enquiry forms, requests for quotations, email communications, telephone or WhatsApp enquiries, meetings, exhibitions, events, business interactions, customer or vendor registrations, website analytics tools, cookies, advertising platforms, lead-generation campaigns, publicly available business sources, and information shared by authorised representatives of your organisation.

3. How We Use Your Information

We may use the information collected to respond to enquiries, understand your steel product or processing requirements, prepare quotations or proposals, provide information about our products and services, process orders, coordinate deliveries, communicate regarding business transactions, provide customer support, maintain business records, improve our website and customer experience, conduct internal analysis, send relevant business updates or promotional communications where permitted, measure marketing performance, prevent fraud or misuse, comply with legal obligations, and establish or defend legal claims.

We will use personal information only for lawful purposes and, where required, based on your consent or another legally permitted ground.

4. Marketing Communications

Where you have submitted an enquiry, interacted with our business, or provided consent, we may contact you through email, telephone, SMS, WhatsApp, or other appropriate communication channels regarding products, services, quotations, company updates, events, exhibitions, and relevant promotional communication.

You may opt out of promotional communications at any time by using the unsubscribe option provided, replying with an opt-out request, or contacting us at marketing@krimeesha.co.in.

Even after opting out of promotional messages, we may continue to send essential transactional or service-related communication concerning an existing enquiry, quotation, order, contractual relationship, or legal obligation.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to enable website functionality, remember preferences, understand website usage, measure traffic and performance, improve content and user experience, evaluate advertising campaigns, and display or measure relevant advertisements.

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality or performance of the website. Where required by applicable law, we will request your consent before placing non-essential cookies on your device.

6. Analytics and Advertising Tools

We may use third-party analytics, advertising, customer relationship management, communication, or website service providers, including platforms such as Google, Meta, LinkedIn, or similar technology providers. These services may collect information about your interaction with our website or advertisements.

Such third-party providers process information according to their own privacy policies and contractual obligations. Krimeesha does not control every aspect of how independent third-party platforms use information collected through their services.

7. Sharing of Information

We do not sell or rent your personal information.

We may share information, where reasonably necessary, with employees and authorised representatives of Krimeesha; group entities or facilities involved in fulfilling your requirement; website hosting, analytics, advertising, information technology, logistics, payment processing, professional service, or communication providers; manufacturers, suppliers, processing partners, and logistics providers; auditors, accountants, advocates, consultants, insurers, and professional advisers; government authorities or courts where required by law; or a buyer, investor, successor, or adviser in connection with a merger, restructuring, acquisition, sale, or transfer of all or part of our business.

Where appropriate, we require service providers to handle personal information securely and use it only for the agreed purpose.

8. International Data Processing

Some technology or service providers used by us may process or store information outside India. Where personal information is transferred or processed outside India, we will take reasonable measures to ensure that such processing is conducted in accordance with applicable law and appropriate contractual or security safeguards.

9. Data Retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, maintain business relationships, fulfil orders or contractual obligations, maintain transaction and communication records, comply with legal or regulatory requirements, resolve disputes, prevent fraud or misuse, and establish or defend legal claims.

When information is no longer required, we may securely delete, anonymise, or archive it in accordance with applicable law and our internal retention practices.

10. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, misuse, alteration, disclosure, accidental loss, or destruction.

However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure. You are responsible for using secure devices and communication channels when sharing information with us.

11. Your Rights

Subject to applicable law, you may have the right to request information about the personal data we process, request access, correction, updating, deletion or erasure, withdraw consent, opt out of promotional communications, raise a complaint, or nominate another person to exercise applicable rights in circumstances permitted by law.

Withdrawal of consent will not affect processing already carried out lawfully before the withdrawal. Certain information may be retained even after a deletion request where retention is required by law, necessary to complete an existing transaction, or required for establishing or defending legal claims.

To exercise any applicable right, contact us at marketing@krimeesha.co.in. We may request reasonable information to verify your identity and protect your information from unauthorised requests.

12. Grievance Redressal

For questions, complaints, or concerns regarding this Privacy Policy or the handling of your personal information, contact the Privacy and Grievance Contact at Krimeesha Steels Pvt. Ltd. by email at marketing@krimeesha.co.in.

Please include your name, contact details, and a clear description of your concern. We will review and respond within a reasonable period and in accordance with applicable law.

13. Children’s Privacy

Our website and services are intended primarily for businesses and individuals capable of entering into lawful commercial transactions. We do not knowingly collect personal information from children through the website. If you believe that a child has submitted personal information to us without appropriate consent, please contact us at marketing@krimeesha.co.in.

14. Third-Party Websites

Our website may contain links to third-party websites, social media pages, manufacturers, business partners, or external platforms. Krimeesha is not responsible for the privacy practices, security, availability, or content of third-party websites. You should review their privacy policies before providing personal information.

15. Business Information Submitted by Users

When you provide information concerning your company, employees, customers, vendors, or representatives, you confirm that you are authorised to provide such information, that it is accurate to the best of your knowledge, and that its sharing and use for the stated business purpose complies with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, website, technology, or legal requirements. The updated version will be posted on this page with a revised effective date.

17. Contact Us

Krimeesha Steels Pvt. Ltd.
Website: www.krimeesha.co.in
Email: marketing@krimeesha.co.in